Tips for Successful Virtual Counselling

Since the pandemic started in 2020, online or virtual counselling has taken off like never before. This method of service delivery has meant that counselling is accessible to many more people than ever recorded pre-pandemic. Online or virtual counselling is especially useful for people who are immuno-compromised, have transportation challenges or a physical disability.

Like traditional in-person sessions, a virtual counselling session is dedicated time to address your mental health and emotional issues.

Here are some useful tips to ensure that your session goes as smoothly as possible.


Your Environment


Firstly, identify a quiet place where you can be comfortable, talk freely, and most importantly, you cannot be overheard.

Sad young woman video counselling Innova Centre CoquitlamIf there isn’t such a place inside your home, an easy solution would be to sit inside a parked car.

Let your family know you won’t be available for an hour and should not be interrupted.


Your Internet Connection


Equally important, you will need a stable internet connection for successful virtual counselling. If at all possible, position yourself near your wifi router, or alternatively, you could turn on your data if needed.

We would advise closing other programs on your computer or tablet as they may slow down your connection.

Click on this link to check the speed of your internet connection.

Use headphones or earbuds if you have them. You will be able to hear more clearly and this helps facilitate a successful virtual counselling experience.




If there are voice-activated speakers or other devices in the room, we would suggest that you unplug them.

Do make sure your computer, tablet or phone is fully charged before your session begins. You may also like to test the webcam to ensure it is working.

If you are using your phone, please ensure the “do not disturb” setting is on, to avoid distracting notifications during the session.

Additionally, turn your selfie video off, if possible, as seeing yourself on screen can be quite distracting!


And finally …


If you feel unsure about what your counsellor said, always ask them to repeat to avoid miscommunication and misunderstandings.

We would also encourage you to have a glass of water and some tissues nearby.

Before rejoining the rest of your household, we would encourage you to have a bit of a break after your session. Use this time to process what was discussed, and to reflect on any insights that may have come up.

Lastly, if you have any concerns at all about your virtual counselling experience, please share them with your therapist.


Ready to book? Book Online here, or call us at 604-484-2737 for a free consultation.